Refund Policy

You pay for work. If we have done the work, it is not refundable. If we have not, it is.

Everything below is an application of that one idea. We would rather write it down than have the conversation for the first time when someone is already unhappy.

This policy applies to fees paid directly to us. If a signed proposal says something different, the proposal controls.

Full refund, no questions asked. If you pay a deposit and then change your mind before we have begun — before the kickoff call, before any design or code — tell us and we will return the whole amount.

The free audit is free. It costs nothing and creates no obligation, so there is nothing to refund.

If you cancel part-way through a fixed-price project, we refund the portion of your payment that covers work we have not yet done, and keep the portion covering work already completed.

We will show you the arithmetic: what was delivered, what stage it reached, what that represents against the agreed schedule. We do not keep a deposit simply because a contract permits it.

• You keep everything completed and paid for up to that point, including the design files and any code written.
• We will transfer the repository, hosting and domain access to you within five business days.
• If we have paid third-party costs on your behalf — a stock licence, a premium plugin, a year of hosting — those are not recoverable and are not refunded.

Retainers are billed monthly in advance and renew automatically until you cancel.

You can cancel at any time. Cancellation takes effect at the end of the month you have already paid for, and that month is not refunded — by the time you cancel, that month's work has been scheduled and largely performed.

• To cancel, email or phone us. One message is enough. We will confirm in writing within one business day.
• There is no retention call to sit through, no cancellation form, and no early-termination fee.
• We will not take a further payment after you cancel. If a payment is taken in error, we refund it in full immediately.

If you cancel in the first 48 hours of a billing month and we have not yet started that month's work, we will refund it. Just ask.

Under California's Automatic Renewal Law, we give you the renewal terms, price, frequency and cancellation method in writing before the first recurring charge, and we keep cancellation at least as easy as signing up was.

Advertising budget is not our money and we do not mark it up.

Wherever the platform allows, your Google Ads and Meta accounts are held in your name and billed directly to your card. We never touch the money, and when you stop, you stop — nothing passes through us to refund.

Where we have had to pay a platform on your behalf, we refund any unspent balance in full once the platform settles. Money already spent on delivered impressions and clicks cannot be recovered from the platform, so it cannot be refunded by us.

• Work that has been completed and delivered.
• Third-party costs already incurred on your behalf — domains, hosting, licences, paid tools, ad spend already delivered.
• A month of retainer that has already been worked.
• Fees where the engagement ended because we were asked to do something unlawful or deliberately misleading and declined.

We also do not issue refunds on the basis of search rankings, traffic or lead volume. We do not guarantee those outcomes, we say so plainly before you hire us, and our Terms of Service set out why.

What we do stand behind is the work. If a deliverable does not match what the proposal described, tell us — we will fix it at our cost. That is a defect, and defects are ours to put right.

1. 01Email AAXsolution@gmail.com or call 818-405-2503. Tell us what you would like refunded and why. There is no form.
2. 02We will reply within two business days with our assessment and the arithmetic behind it.
3. 03Approved refunds are returned by the original payment method within ten business days.

If you disagree with our assessment, say so and a person will look at it again. Our Terms of Service set out what happens if we still cannot agree — in short, we talk first, and small claims court stays available to both of us.

Please come to us before raising a chargeback with your bank. A chargeback freezes the conversation and costs both sides money and time. We have never refused to discuss a refund request, and we would rather sort it out directly.